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Terms and Conditions

TiNHiH SMS Messaging Terms

These terms govern the SMS text messaging program provided by There Is No Hero in Heroin Foundation, Inc. (“TiNHiH,” “we,” “us,” or “our”).

1. Program Description

With your consent, TiNHiH may send text messages related to appointment reminders, appointment confirmations, scheduling changes, and two-way conversations with our staff regarding your inquiries and services.

Consent to this messaging program does not authorize fundraising or promotional text messages.

2. Consent to Receive Messages

By opting in to TiNHiH’s SMS messaging program, you agree to receive the types of messages described above at the mobile number you provide.

Providing a telephone number alone does not constitute consent to receive appointment reminders. TiNHiH obtains permission before sending these messages.

Participation is voluntary. You may decline text messages or withdraw your consent and contact TiNHiH by telephone instead. Consent to receive text messages is not a condition of receiving services.

3. Message Frequency and Charges

Message frequency varies based on your appointments, requests, and conversations with TiNHiH staff.

Message and data rates may apply according to your mobile carrier’s plan. Contact your carrier for details about applicable charges.

4. Opting Out

You may opt out at any time by replying STOP to a message from TiNHiH. You may receive a final message confirming that you have unsubscribed. After you opt out, TiNHiH will stop sending messages through this SMS program unless you opt in again.

Opting out of text messages does not cancel an appointment. To cancel or reschedule, please call (702) 445-7318.

5. Help and Contact Information

For assistance, reply HELP to a text message or contact us:
There Is No Hero in Heroin Foundation, Inc. (TiNHiH)
 

6. Privacy

Personal information is handled as described in our Privacy Policy: Privacy Policy – TiNHiH Foundation

SMS consent and mobile opt-in information will not be shared with third parties or affiliates.

7. Sensitive Information and Emergencies

Ordinary text messaging may not be secure. Please do not send detailed medical information, diagnoses, treatment records, insurance information, financial information, or other sensitive information by text. Contact our office for an approved method of sharing sensitive information.
Text messaging is not an emergency service, and messages may not be reviewed immediately. For an emergency, call 911.

8. Delivery and Telephone Number Changes

Message delivery depends on your mobile carrier and network availability. Delivery may be delayed or unsuccessful, and mobile carriers are not liable for delayed or undelivered messages.

Please notify TiNHiH if your telephone number changes or you no longer control the number you provided.

9. Changes to These Terms

TiNHiH may update these terms as its messaging program changes. Updates will be posted on this page. If a change requires additional consent, TiNHiH will obtain that consent before sending messages covered by the change.